It was a very stressful time for me, but, as the following note states, everyone was very helpful and supportive.
I would like to say how very very pleased I am with Miller Restoration. It took some time to get things started, but with every step of the way, the people at Miller were fantastic. Trevor Lariviere and Ryan MacGregor were always willing to take my calls, and follow up on any concerns I had. There were a couple of blips in the process, but they took care of them right away. There were always great lines of communication. Ryan came by several times, just to see how things were progressing, and to chat with me about any concerns I may have. Trevor also dropped in when I called him with some question or concern. Both of them assured me that things would be taken care of.
The emergency clean-up crew were awesome. Tim and his gang were very encouraging and kind during this time of great stress for me. Marge, Christine, and Heather (the packing girls) were fantastic. Every box was labelled, and the items were handled with care.
The men who worked on the house were always pleasant, on time, and cleaned up at the end of the day. The electrician was great, the flooring crew from Michaels were absolutely the best!! The workmanship on the flooring is super. The gentlemen who came in to check the furnace and the applicances were friendly and I would use their businesses again. It was a pleasure to have these workers in the house.
I have to also give thanks and praise to the ladies who cleaned up the house at the end of the construction.(Marge, Christine, Marcella) What a fabulous job! They worked so hard, and everything was left spotless. They, too, were fantastic to have in the house.
Lastly, I have to give my greatest thanks and accolades to Mike (last name unknown). He was working on my house for several weeks, and his work and work values are excellent. He was always on time , or would let me know if he was going to be late. He always cleaned up at the end of the day. His workmanship is absolutely excellent! He did the drywalling, painting, construction, some plumbing,and baseboards (and other things I have probably left out). It was a real pleasure having him here. He really took pride in work that was well done.I lost count at the many of times he used his lunch hour to go over to Home Depot to pick up a part or some material. He certainly is a valued employee for the company.
We want you to know how much we appreciate the way you have cared for the contents of our home.
Your staff was on the premise very quickly to dispose of damaged contents as well as salvage as much as they could. They did this effieciently and we appreciate their efforts.
We want to thank your staff who took care of cleaning our treasures – they did an awesome job of not only cleaning but carefully wrapping our contents. Most of all, it was restoring our pictures, irreplaceable photographs, and our son’s hockey jerseys that we truly appreciated.
Your front-line office administrators are so customer oriented and professional that it was a pleasure for us to be in contact with them. They certainly represent your company well.
We cannot say enough about Danica – she is a gem – efficient, personable, empathetic and accommodating. We look forward to meeting with her and appreciated the care that she showed for our contents as well as Cam and I.
We would recommend your company to others because of our satisfaction with your excellent service.