Niagara Entrepreneur Matt Holmwood Interview

Niagara Entrepreneur Matt Holmwood Interview

By Scott Leslie
The Business Link

SL: What should people know about Miller Restoration?

MH: We’re a property loss service provider, and our restoration professionals can assess and repair all kinds of property damage. Besides serving the insurance industry, we serve commercial accounts, property managers and the general homeowner. We pride ourselves on our customer service and doing the job right the first time. We’ve also been locally owned and operated since 1995.

SL: How has the property loss service field changed in recent years?

MH: The increase in technology such as the shift to estimating software and the use of things like digital photos and paperless correspondence have certainly helped us serve our clients much faster than in the past. As a result, our customers have greater timeline expectations when it comes to reporting, inspecting and completing each job. Our restoration experts also require more training and certification to do their jobs than ever before.

SL : Miller Restoration is a member of Disaster Kleenup International (DKI). What are some of the benefits your DKI membership can offer your clients?

MH: Being a member of DKI has allowed us to br and ourselves nationally and still maintain our independence and identity at the local level. Our DKI association provides us with a vast network of knowledge that we can tap into if we don’t have the answers readily available for our customers. It’s also allowed us to pool our manpower and equipment from different areas to provide our customers with the services they urgently need during a catastrophe.

SL: You recently purchased Miller Restoration from owner Greg Miller after working with Greg for many years. How has Miller Restoration changed since you took over the business and how has it stayed the same?

MH: Greg was a great mentor. He taught me the importance of providing a healthy working environment for our staff and to always look after our customers. Over the years, Greg established many relationships within the insurance community based on trust and respect – and those relationships are still with us to this day. Our company name also hasn’t changed. However, we’ve made a move to establish mo re operational policies and procedures as our business continues to grow.

SL: What’s the most satisfying part of your job?

MH: At the end of the day, my greatest satisfaction comes from knowing that a customer is completely satisfied with our services. Over the past 15 years, we’ve been proud to help homeowners deal with stressful situations like floods, fires and vandalism and provide them with high quality work in a safe, timely manner.

Matt Holmwood can be reached at:
Phone: 905-688-9224
Email: mholmwood@miller-restoration.com