To: Miller Restoration
I would like to take this opportunity to thank you for the exemplary restoration your company did recently at my residence. The work was completed in a thorough and efficient fashion from start to finish, and went beyond expectations.
Your employees were punctual and courteous, and made an outstanding effort to ensure that all areas were protected and the site was kept meticulously clean at the end of each working day. The work was done in an extremely professional manner at all times. It has been a pleasure to work with you, and I would not hesitate to recommend your company to others.
I would be pleased to work with you again in the future, should the need arise.
“D and D”
I just wanted to let you know what a great group of men and women you have there . Everyone of them have been so nice and pleasant and fun. From your staff to your sublet workers. It’s made a very un-pleasant experience pleasant!
Warm Christmas Wishes to all my friends at Miller Restoration!
Especially to Melissa and Angel at the front desk, you were so understanding and helpful from the day I walked in, guiding me to the appropriate people that could help me whenever I needed support.
Ryan B., I don’t think there can be a more personable, efficient and accommodating individual on the planet. A godsend to the company, and a pleasure to do business with.
My dear Jessie and Heather, (my children!) the front liners, who not only dug in their heels to get a nasty job done, but supported me with compassion and respect. Everyone who followed in the process, Ryan R, girl Jess, Jordan, Christine and Marj all demonstrated a similar strong work ethic with a human touch. My heartfelt thanks to all of you.
Wishing a safe and healthy Holiday Season to you and your families. I know my daughter and I will be more at peace this Christmas thanks to such a great team at Millers!
All the best for the New Year.
Letter to Insurance Adjuster:
Thanks for contacting me - I never had to bother you about the claim as I knew I was in great hands with Miller Restoration! They were awesome - my customer satisfaction form is complete & will be sent to you.
Everything was totally to my satisfaction & everyone involved in the repairs were great! No complaints from me - guess that is why as a broker I have no qualms about referring Miller Restoration!
Hello Miller DKI,
I wanted to say that these incidents are never fun, they are a straight up pain in the ass and do nothing but throw our lives into temporary chaos. Having said that, the staff and sub-contractors at Miller DKI are by far some of the most professional and knowledgeable people I have met since moving to the Niagara Region. I had no complaints with anyone that entered my home through this process.
Jim Koable was a fantastic trustworthy guy, he was always in a good mood, even on the hottest of days and we shared many a conversation and a few coffees as well. I would have him in my home anytime, when he said he was going to do something it was done, when he said that he was going to arrive at a certain time to start for the day he was there. Communication is a huge thing for me and there were no issues with that when it came to Jim.
Gilles and his son Rob installed my new kitchen; these 2 provide a superior product and definitely deserve a pat on the back. They had me out to their shop to show me how the process of building the kitchen was done, they did not have to do this but it showed me that they loved what they do and care about their product. They were on time, in and out, professional and fun. I will recommend them to anyone that needs cabinetry work.
The flooring group were also another bunch that was easy to work with. Brian from Michaels and Frontline flooring were top notch guys, they were helpful and professional. I will use these guys again in the future for personal projects.
Who else was in my house…the electricians and plumbers, they did their thing quickly and efficiently and were out, I like that.
Ryan was my main contact, you have a good guy here. When he said things were going to happen, they did. If he said that he would call the electricians or plumbers and that they would call me soon to confirm a time for them to come by, it would not be but an hour at most that they would be calling me to set up a time to come over. I don’t know how this guy stays organized but he made it all happen, he must have a great behind the scenes team working with him.
Communication is key with me. If you can’t communicate your intentions in this world of being able to talk, text, email from anywhere and everywhere, then we are not going to get along. Ryan’s communication skills are top drawer, even when I was confused he straightened me out, he was always patient, very pleasant and easy to work with, was very knowledgeable and very, very professional.
I was asked why did I choose Miller DKI? I have had no prior dealing or experience with your company and to be honest, being brand new to the area, I have never heard of you, but I made the right choice. I think it was the first impressions I got from the guys during the first initial visits. I like to think good people that are like minded and easy going tend to gravitate to each other. Your guys were good guys and we shared some laughs.
I would like to thank Miller DKI and all your staff for the hard work they put in, they did a great job and my home looks better than new. I could not have asked for a better bunch to have in my home. If anything ever happens to my home again, I will be using Miller DKI. I will always recommend your services to those that are in need.In closing, there is one thing that I would ask for, I would love our box seats for any Ice Dogs game this season….lol
Thanks to everyone, the ceilings, walls, and carpets look great
The crew was excellent, very efficient and friendly, better than that is very difficult to find.
Our sincerest and most heartfelt 'THANKS' to all Miller Restorations staff and all other trade personnel who so efficiently and kindly restored our home after the water damage. It was a pleasure meeting each and every one of these talented people.
We are very pleased with the final outcome of our basement, it looks wonderful. The trade's personnel were very friendly and helpful.
Your company and people were terrific. My basement never looked so great and I am very pleased. Thank you so much.